Q1:What shipping methods do you offer?
We offer flexible logistics: sea freight, air freight, land transport, and international express courier services. We can recommend the most cost-effective option based on your destination and order size.
Q2:What is the minimum order quantity (MOQ)?
Sample orders are welcome for quality evaluation. For bulk orders, the MOQ is 5 sets for both strength machines and cardio machines.
Q3:How long does delivery take?
Standard production lead time is within 25 days after deposit confirmation. Exact delivery timelines depend on order volume and destination — please contact us for a confirmed schedule.
Q4:Can you help design a gym layout based on my floor plan?
Absolutely. We have extensive experience in gym layout planning. Simply share your space dimensions, and our team will provide a tailored equipment layout recommendation.
Q5:How do I assemble the equipment after delivery?
Every machine comes with detailed installation instructions and numbered part labels to guide you through assembly. If you have further questions, our support team is available for video or remote guidance.
Q6:What makes Strongway the best choice for gym owners?
As a factory-trade integrated manufacturer with a 30,000 m² facility, 100+ staff, and 600+ models, Strongway delivers: high-quality commercial and home-use equipment, professional cardio machines (including stair climbers and steppers), factory-direct wholesale pricing with no middleman markup, and fully customizable OEM/ODM solutions — all backed by rigorous quality control and on-time delivery.
Q7:How large is your factory and production capacity?
Our manufacturing base spans 30,000 m² with a team of over 100 professionals. This scale allows us to handle both standard bulk orders and complex custom projects with consistent quality and reliable lead times.
Q8:Can you customize products with our brand or specifications?
Yes. With 600+ existing models and an experienced R&D team, we offer full OEM/ODM services — from private labeling, logo engraving, and color customization to structural modifications and new product development based on your market requirements. MOQ for custom orders can be discussed case by case.